Conditions d’utilisation

PRELIMINARY

These terms and conditions (these Terms) govern (a) your access to and use of the website at https://rightangled.com/ and all associated web pages, and (b) the supply to you of the goods and services made available through that website.

These Terms constitute a legally binding agreement. You are advised to read them in full, and to retain a copy for your records, before accessing the Site, registering an account, completing a Health Questionnaire or placing an Order.

By accessing or using the Site, registering an account, completing a Health Questionnaire, placing an Order, or otherwise signifying your assent, you agree to be bound by these Terms and by each of the documents incorporated by reference into them. If you do not accept these Terms, you must not use the Site.

Two separate legal entities supply goods and services through the Site. Clause 2 identifies those entities, states the regulatory permissions held by each, and allocates responsibility between them. Clause 2 determines with which entity you contract and which entity is accountable to you for each element of the service, and should be read before any Order is placed.

Non-contractual summary. The following summary is provided for convenience only, does not form part of these Terms, and does not qualify or limit any provision of them. Rightangled Limited operates the Site and supplies diagnostic and screening services under its registration with the Care Quality Commission. Medetone Ltd, a separate company registered with the General Pharmaceutical Council, supplies all clinical assessment, prescribing and pharmacy services accessed through the Site, including the weight management service. The two companies are sister companies within the same group and operate under a written service level agreement. Rightangled Limited is not a pharmacy and does not prescribe.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In these Terms, the following expressions have the following meanings:

Clinical Services means the online clinical assessment of a patient, the issue of a prescription where clinically indicated, and the supply of prescription-only medicines, including without limitation the weight management service, in each case supplied by Medetone.

Confirmation Email has the meaning given in clause 6.2.

Content means any text, image, video, audio or other multimedia content, software, information or material displayed on, made available through, or submitted to the Site.

Cookie Policy means the policy published on the Site governing the use of cookies and similar technologies, as amended from time to time.

Diagnostic Services means diagnostic and screening services, including DNA testing and blood testing, supplied by Rightangled.

Group means Sibie Ltd and its subsidiaries from time to time, including Rightangled and Medetone.

Health Questionnaire means the online clinical questionnaire completed by you on the Site for the purpose of clinical assessment.

Medetone means Medetone Ltd, whose particulars are set out in clause 2.2.

Order means an order for goods or services submitted by you through the Site.

Partner Pharmacy means a pharmacy, other than Medetone, which is registered with the General Pharmaceutical Council and which is engaged by Medetone under a written service agreement to dispense prescriptions generated through the Site.

Pharmacy Network means Medetone together with each Partner Pharmacy.

Prescriber means a healthcare professional engaged and supervised by Medetone who is lawfully authorised to prescribe in the United Kingdom, being either a pharmacist independent prescriber registered with the General Pharmaceutical Council or, where applicable to the service in question, a medical practitioner registered with the General Medical Council.

Privacy Policy means the policy published on the Site governing the processing of personal data, as amended from time to time.

Rightangled means Rightangled Limited, whose particulars are set out in clause 2.1.

Site means the website at https://rightangled.com/ and all associated web pages.

SLA means the written service level agreement between Rightangled and Medetone referred to in clause 2.4.

Unwanted Submission has the meaning given in clause 12.1.

you and your mean the person accessing or using the Site, or purchasing goods or services through it.

1.2 Interpretation

In these Terms, unless the context otherwise requires:

(a) references to we, us and our, where no entity is expressly named, are references to whichever of Rightangled or Medetone is the responsible entity in respect of the matter concerned, as determined by clause 2;

(b) a reference to a statute or statutory provision is a reference to it as amended, extended, re-enacted or replaced from time to time, and includes any subordinate legislation made under it;

(d) words in the singular include the plural and vice versa, and a reference to one gender includes each other gender;

(e) the expressions other, includes, including, in particular and for example do not limit the generality of any preceding words, and any words following them are to be construed without limitation;

(f) a reference to writing or written includes email; and

(g) clause headings do not affect the interpretation of these Terms.

1.3 Incorporated documents

These Terms are to be read together with the Privacy Policy, the Cookie Policy, the delivery, refund and subscription policies published on the Site, and any product-specific, service-specific, safety or regulatory notice displayed on the Site. In the event of any conflict between these Terms and a product-specific or service-specific notice, that notice prevails in respect of the product or service to which it relates.

2. THE SUPPLYING ENTITIES AND ALLOCATION OF RESPONSIBILITY

2.1 Rightangled Limited

(a) Rightangled Limited is a company incorporated in England and Wales under company number 09866557, whose registered office is at 1st Floor, 32 Galena Road, London W6 0LT, United Kingdom. Its VAT registration number is 280480994.

(b) Rightangled is registered with the Care Quality Commission under provider identifier 1-4011769845 in respect of diagnostics and screening services.

(d) Rightangled may be contacted at info@rightangled.com or on +44 20 4525 1947.

(e) Rightangled operates the Site and supplies the Diagnostic Services. In relation to the Clinical Services, Rightangled supplies the technology platform, Health Questionnaire technology, order intake, non-clinical customer service, patient support, order tracking, packaging logistics and delivery arrangements, and acts as disclosed agent of Medetone for the purposes of receiving Orders and collecting payment.

(f) For the avoidance of doubt, Rightangled: (i) is not a pharmacy; (ii) is not registered with the General Pharmaceutical Council; (iii) does not conduct clinical assessments; (iv) does not issue prescriptions; (v) does not employ, engage or supervise Prescribers; and (vi) holds no clinical governance responsibility in respect of any prescribing service accessed through the Site. The registration referred to in clause 2.1(b) is limited to diagnostics and screening services and does not extend to the regulated activity of treatment of disease, disorder or injury.

2.2 Medetone Ltd

(a) Medetone Ltd is a company incorporated in England and Wales under company number 15341351, whose registered office is at Ground Floor, 32 Galena Road, London W6 0LT, United Kingdom. Its VAT registration number is 461541015.

(b) Medetone is a distance-selling pharmacy registered with the General Pharmaceutical Council under registration number 9011933, operating an online prescribing service. Its registered pharmacy premises are at Ground Floor, 32 Galena Road, Hammersmith, London W6 0LT. That registration may be verified at https://www.pharmacyregulation.org/registers/pharmacy/registrationnumber/9011933.

(d) Medetone may be contacted at info@medetone.com.

(e) Medetone is the licensed entity which supplies all Clinical Services accessed through the Site, including the weight management service.

2.3 Relationship between the entities

Rightangled and Medetone are sister companies. Each is a subsidiary of Sibie Ltd, the holding company of the Group. Each entity is separately registered with, accountable to, and regulated by its own regulator. Neither entity is responsible for the regulated activities of the other.

2.4 The service level agreement

Rightangled and Medetone have entered into the SLA, under which:

(a) Medetone is solely responsible for: the online clinical assessment; the review of each Health Questionnaire; all prescribing decisions and all prescribing activity; the engagement, contracting, training and supervision of all Prescribers; clinical governance, clinical policy, clinical audit and clinical risk management; pharmacovigilance and adverse event reporting; and the dispensing of medicines, or the arrangement of dispensing through the Pharmacy Network;

(b) Rightangled is responsible for: the Site; the Health Questionnaire technology; order intake; the collection of payment as disclosed agent of Medetone; non-clinical customer service; order tracking; packaging logistics; and delivery arrangements; and

(c) Rightangled has no authority to influence, review, vary, overturn or override any clinical or prescribing decision. All such decisions rest exclusively with the Prescriber, subject to Medetone's clinical governance framework.

2.5 Dispensing through the Pharmacy Network

(a) Where a Prescriber issues a prescription in respect of you, that prescription will be dispensed through the Pharmacy Network, being dispensed either (i) by Medetone, or (ii) by a Partner Pharmacy.

(b) Each pharmacy within the Pharmacy Network is registered with the General Pharmaceutical Council and is separately accountable to that regulator in respect of its own dispensing activity.

(c) Where a Partner Pharmacy dispenses a medicine supplied to you, that Partner Pharmacy is responsible for the dispensing process, the final clinical check and the accuracy of supply.

(d) Medetone remains responsible at all times for the prescribing decision, for the engagement and supervision of Prescribers, and for the clinical governance of your care, including where dispensing is undertaken by a Partner Pharmacy.

(e) The identity of the pharmacy which dispensed your medicine is recorded in your patient record, is stated on the dispensing label supplied with the medicine, and will be disclosed to you on request at any time.

2.6 Contracting entity

(a) The entity with which you contract is determined by the goods or services purchased, as follows:

Goods or services purchased	Contracting entity for the clinical element	Contracting entity for the platform, order handling and delivery	Regulator of the clinical element
Weight management service and any other prescription-only treatment	Medetone Ltd	Rightangled Limited	General Pharmaceutical Council
Diagnostic Services	Rightangled Limited	Rightangled Limited	Care Quality Commission
Over-the-counter medicines and general retail products	Medetone Ltd (as supplier of the medicine)	Rightangled Limited	General Pharmaceutical Council

(b) Where an obligation under these Terms is expressed to be an obligation of a named entity, that obligation binds that entity alone.

3. ACCESS TO AND USE OF THE SITE

3.1 The Site is made available for your personal and non-commercial use only.

3.2 You are responsible for all costs and expenses incurred by you in accessing the Site, and for maintaining the confidentiality of your account credentials.

3.3 The Clinical Services are intended solely for patients located in the United Kingdom. Prescription-only medicines will not be supplied to any address outside the United Kingdom. Where you access the Site from outside the United Kingdom, you are responsible for compliance with the laws applicable in that jurisdiction, and you acknowledge that the importation of prescription medicines by post is unlawful in certain jurisdictions.

3.4 We endeavour to make the Site accessible. Any difficulty in accessing the Site should be reported to info@rightangled.com.

3.5 We may restrict, suspend or terminate your access to the Site, in whole or in part, where you are in breach of these Terms, where the Site or the services are misused, or where such action is necessary to protect patient safety, the security of the Site, or compliance with any legal or regulatory obligation.

4. ELIGIBILITY AND CAPACITY

4.1 The Site does not provide emergency or urgent medical care. Where urgent medical assistance is required, you must contact NHS 111, attend an accident and emergency department, or telephone 999. You must not await a response from us.

4.2 You must be aged 18 or over to access the Clinical Services or to purchase prescription-only medicines through the Site.

4.3 Where it comes to our attention that you are aged under 18, or were aged under 18 at the time an Order was placed or a Health Questionnaire completed, we will (a) cease supply with immediate effect, (b) close or restrict your account, and (c) refund any sum paid in respect of goods not yet dispatched. Where it is necessary to do so in order to protect your safety or the safety of another person, or where we are required to do so by law or by a regulator, we may report the matter to the appropriate authority. Any such matter will be handled proportionately and in accordance with our safeguarding policy and the Privacy Policy.

4.4 You warrant that you have the legal capacity to enter into a binding contract, and you must not use the Site to obtain medicines for or on behalf of any other person.

5. CLINICAL ASSESSMENT, PRESCRIBING AND PATIENT OBLIGATIONS

5.1 Assessment and prescribing

(a) Access to a Clinical Service requires the completion of a Health Questionnaire on the Site. The Health Questionnaire is transmitted to Medetone and reviewed by a Prescriber. You may additionally be required to provide further information, photographic evidence, evidence of identity, a recent measurement or test result, or to attend a consultation.

(b) The Prescriber determines whether treatment is clinically appropriate and safe for you. A Prescriber may issue a prescription, request further information, recommend an alternative treatment, decline to prescribe, or refer you to your general practitioner or to another service. A decision not to prescribe is a clinical decision taken in your interests.

(c) No treatment is guaranteed. The submission of an Order and the making of payment constitute a request for clinical assessment and, where clinically indicated, treatment. They do not constitute the purchase of any particular medicine, strength, dose or quantity. Not all persons will be suitable for treatment.

(d) Rightangled takes no part in any determination made under clause 5.1(b) and has no power to vary or overturn it.

(e) Prescriptions are dispensed in accordance with clause 2.5.

5.2 Communication with your general practitioner

We consider it to be in your interests that your general practitioner be informed of your treatment, and your consent to such disclosure will be requested or required. Where consent is withheld, no such disclosure will be made, and the Prescriber will assume responsibility for your care and aftercare for so long as you remain a patient of this private service. You must disclose to us all medicines taken by you, including those prescribed by your general practitioner or obtained without prescription.

5.3 Continuing suitability

Certain treatments require continuing clinical review. Medetone may require updated information from you, including as to weight, measurements, adverse effects experienced, or changes to your health or medication, as a condition of continued supply. Medetone may suspend, vary or discontinue your treatment where its continuation would not be clinically appropriate or safe.

5.4 Your obligations

(a) You warrant that you will complete each Health Questionnaire, consultation and follow-up truthfully, accurately and completely to the best of your knowledge, and that you will disclose all information relevant to your health, your medication and your medical history.

(b) The provision of false, incomplete or misleading information may give rise to a serious risk to your health. Where you have provided such information, we may cancel any Order, discontinue treatment, close your account and decline future supply, and no reliance may be placed upon any clinical assessment conducted on the basis of that information.

5.5 Health information published on the Site

Information published on the Site, including blog and help centre content, is general information only. It does not constitute personal medical advice and is not a substitute for assessment by a qualified healthcare professional.

6. ORDERS AND FORMATION OF CONTRACT

6.1 An Order is placed by completing the checkout process on the Site. Receipt of an Order will be acknowledged by email. Such acknowledgement does not constitute acceptance of the Order.

6.2 A binding contract is formed only upon our sending you an email confirming that the Order has been accepted and, where applicable, dispatched (the Confirmation Email). That contract is formed with the entity or entities identified in clause 2.6.

6.3 We may decline any Order. Grounds for declining an Order include: failure to authorise payment; your ineligibility to purchase; a decision by the Prescriber to decline to prescribe or to refer you elsewhere; an Order for a quantity considered clinically or legally inappropriate within a given period; failure to complete identity or age verification; unavailability of the product; and error in the stated price or description.

6.4 Where a prescribed medicine is unavailable, the Prescriber may offer a clinically equivalent alternative. Any such substitution constitutes a clinical decision. You may decline the alternative, in which case we will refund you or hold the Order, and will notify you of the period for which the alternative remains available.

6.5 Product packaging may differ from the images displayed on the Site.

6.6 Booked consultations

Where a service comprises a consultation with a Prescriber booked and paid for as a discrete appointment:

(a) a booking confirmation and calendar invitation will be issued to you;

(b) the appointment may be rescheduled at any time up to 2 hours before the scheduled start time;

(d) where you cancel within 24 hours of the scheduled start time, fail to attend, or attend so late that the appointment cannot proceed, the consultation fee remains payable and a further appointment must be booked;

(e) where the connection fails by reason of a fault attributable to us, the appointment will be rescheduled at no further cost; where the connection fails by reason of your device or internet connection and cannot be re-established, the fee may remain payable; and

(f) you may terminate the consultation at any time, but the fee remains payable.

This clause 6.6 applies only to services comprising a booked and separately chargeable consultation appointment. It does not apply to asynchronous assessment conducted by means of a Health Questionnaire.

7. CHARGES AND PAYMENT

7.1 Prices are as displayed on the Site and are inclusive of value added tax where applicable. Delivery charges, where payable, are displayed before payment is taken.

7.2 The price payable in respect of a Clinical Service comprises the clinical assessment, the prescription where issued, the medicine, dispensing and delivery, as described on the relevant product page.

7.3 Payment may be made by Visa, Visa Electron, Mastercard or American Express, or by such digital wallets as are offered at checkout.

7.4 In respect of the Clinical Services, payment is collected by Rightangled as disclosed agent of Medetone. Payment made to Rightangled discharges your payment obligation to Medetone. In respect of the Diagnostic Services and retail products, payment is collected by Rightangled in its own right.

7.5 Your payment method will be charged upon acceptance of the Order or, in the case of a booked consultation, upon booking.

7.6 All card payments are subject to authorisation by your card issuer.

7.7 Prices may be displayed in pounds sterling or in another currency. Where a currency other than pounds sterling is displayed, the sterling price is the contractual price, and your card issuer's conversion rate and any charges levied by it will apply.

7.8 Payment is processed by means of encrypted, PCI-DSS compliant systems. Full card details are not stored by us.

7.9 Where goods have been supplied to you and payment has not been received, payment falls due within 30 days of our demand.

8. DELIVERY AND RISK

8.1 Delivery is effected by Royal Mail, DPD, DHL or such other carrier as is stated at checkout. Medicines requiring temperature-controlled handling are dispatched in insulated packaging.

8.2 The estimated delivery date is stated in the Confirmation Email. Where an event outside our reasonable control affects that estimate, a revised estimate will be provided.

8.3 Delivery occurs upon delivery of the goods to the address supplied by you. Risk in the goods passes to you upon delivery.

8.4 Identity verification tools are used to confirm your identity and age. This is a requirement of patient safety and of law in respect of the supply of prescription-only medicines. Personal data processed for this purpose is processed as described in the Privacy Policy.

8.5 You may be required to confirm receipt of delivery.

8.6 Where we are unable to effect delivery within 30 days, we will notify you, cancel the Order and refund you in full, unless otherwise agreed with you.

8.7 Prescription-only medicines will not be delivered outside the United Kingdom. Clause 3.3 applies.

9. CANCELLATION, RETURNS AND REFUNDS

9.1 Statutory rights

The Consumer Rights Act 2015 confers rights upon you, including that goods be of satisfactory quality, fit for purpose and as described, and that services be performed with reasonable care and skill. Nothing in these Terms operates to exclude, restrict or otherwise affect those rights.

9.2 Cancellation before dispatch

You may cancel an Order for a prescription treatment at any time before the medicine has been processed or prescribed by notice to info@rightangled.com.

Upon such cancellation:

(a) where cancellation occurs before a Prescriber has commenced review of your case, you will be refunded in full; and

(b) where cancellation occurs after a Prescriber has commenced review of your case but before dispatch, we may retain a reasonable and proportionate sum (consultation fee) reflecting the clinical work actually performed. Any sum retained reflects work actually performed and does not constitute a penalty. The balance will be refunded.

9.3 Position after dispatch

(a) Regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides that the right to cancel within 14 days does not apply to goods made to the consumer's specification or clearly personalised, or to goods liable to deteriorate or expire rapidly, and ceases to be available in respect of sealed goods which are not suitable for return by reason of health protection or hygiene once unsealed.

(b) Prescription-only medicines dispensed for you personally fall within those exceptions. Once a medicine has been dispensed and dispatched, it cannot be accepted for return, reuse or resale, and no refund is available on grounds of change of mind. This restriction arises from legal and patient safety requirements and not from commercial policy: returned medicines, including unopened packs, must be destroyed and cannot re-enter the supply chain.

(c) Clause 9.3(b) does not limit your rights in the event of defective or incorrect supply. Where a medicine supplied to you is faulty, damaged, incorrectly dispensed, not as described, supplied in error, or has not been maintained at the required temperature in transit, you should notify us and the matter will be investigated and an appropriate remedy provided, which may comprise replacement, an amended Order, a full or partial refund, or such other resolution as is appropriate. Where a medicine or device appears to be defective, the matter will additionally be reported to the manufacturer and, where required, to the Medicines and Healthcare products Regulatory Agency.

9.4 Cancellation of services

Where you have purchased a service which has not yet been performed, you may cancel it in accordance with clause 6.6 or clause 9.2, as applicable.

9.5 Refunds

Refunds are made without undue delay and in any event within 14 days of the date on which we are notified of your cancellation or agree to make a refund, by the same means of payment as was used for the original transaction, and without charge to you.

9.6 Subscriptions

Where treatment is supplied on a subscription basis, clause 10 applies.

10. REPEAT AND SUBSCRIPTION SUPPLY

10.1 The Auto Repeat Prescription Service provides for continuity of treatment between the clinical review dates set by your Prescriber, by the supply of your medicine on a recurring basis.

10.2 Each repeat supply is conditional upon a Prescriber issuing a valid prescription in respect of that supply. A subscription does not constitute a standing entitlement to medication. Medetone will not effect a repeat supply where the Prescriber determines that continued supply is no longer clinically appropriate or safe, or where you have failed to provide information requested for the purposes of clinical review.

10.3 By subscribing, you authorise us to charge your payment method on a recurring basis in the amount and at the intervals displayed at checkout and clinically agreed.

10.4 Certain treatments are available on a subscription basis only. Where this is the case, it will be stated before purchase.

10.5 The service supplied under a subscription comprises: clinical assessment, prescribing and clinical governance supplied by Medetone; dispensing by Medetone or by a Partner Pharmacy; and platform, customer service and logistics supplied by Rightangled. The fee displayed on the Site is inclusive of all of the foregoing.

10.6 You may cancel your subscription at any time, with effect from the next renewal date, by email to info@rightangled.com, or through your account. Cancellation will be confirmed to you. Following cancellation, no further charge will be made and no further supply will be dispatched.

10.7 Where your payment method expires or a payment fails and updated details are not provided, the subscription will be cancelled. Where a medicine has been dispensed, dispatched and charged before that time, clause 9.3 applies.

10.8 Your subscription will be cancelled where your Prescriber determines that continued supply is no longer clinically necessary or appropriate.

11. INFORMATION SUBMITTED TO THE SITE

11.1 While reasonable steps are taken to secure the Site, you should not submit to us patentable ideas, patent applications, marketing suggestions, prototypes or other information which you regard as confidential or commercially valuable (each an Unwanted Submission). We are under no obligation to treat any Unwanted Submission as confidential and may use it without charge and without liability to you or to any other person. This clause does not apply to your health information or other personal data, which are governed by clause 13 and the Privacy Policy.

11.2 In the event of a sale, restructuring or transfer of assets of Rightangled, Medetone or any part of the Group, or in preparation for any such event, information held about you may be transferred to the acquiring party. Any such transfer will be effected in compliance with data protection law, and your health records will continue to be handled in accordance with the Privacy Policy and the professional obligations applicable to them.

12. ACCURACY AND AVAILABILITY OF THE SITE

12.1 Reasonable care is taken to keep the Site accurate and current. We do not warrant that the Site is free from error or that it will be available without interruption. We may suspend, withdraw or vary the Site or any part of it.

12.2 Content published on the Site is provided as general information concerning us, our products and our services. It does not constitute technical, financial or legal advice and, subject to clause 5.5, does not constitute personal medical advice.

12.3 The Site may contain links to third-party websites. Such websites are outside our control and we accept no responsibility for their content. The presence of a link does not constitute endorsement.

13. DATA PROTECTION

13.1 The Privacy Policy sets out the personal data collected, the purposes for which and the legal bases on which it is processed, the recipients to whom it may be disclosed, the retention periods applied, your rights, and the means by which you may contact us or the Information Commissioner's Office.

13.2 Controllership

(a) Rightangled (ICO registration ZA269015) is the controller in respect of Site usage data, account data, Order, payment and delivery data, and data relating to the Diagnostic Services.

(b) Medetone (ICO registration ZB831588) is the controller in respect of all health and clinical data relating to the Clinical Services, including each Health Questionnaire, clinical assessment, prescribing record, dispensing record and patient record.

(c) Where both entities process the same personal data for a common purpose, they do so pursuant to a documented joint controller arrangement under Article 26 of the UK GDPR, the essence of which is set out in the Privacy Policy.

(d) Where a Partner Pharmacy dispenses a medicine supplied to you, that Partner Pharmacy is a controller in its own right in respect of the dispensing record it is required by law to maintain.

13.3 Legal basis

Special category data concerning your health is processed principally for the provision of health care and treatment pursuant to Article 9(2)(h) of the UK GDPR, and for compliance with the legal and regulatory obligations to which a registered pharmacy and a registered healthcare provider are subject. Where processing is undertaken in reliance upon your consent, including disclosure to your general practitioner and direct marketing, consent will be sought separately, and may be withdrawn at any time without prejudice to your care.

13.4 Disclosure

Your health data is not sold, and is not disclosed to any third party for that third party's own marketing purposes. Health data is disclosed only to: the Prescriber and clinical staff involved in your care; the pharmacy dispensing your medicine; processors engaged under written data processing agreements; your general practitioner where you have consented; and regulators, courts or public authorities where required by law or by professional obligation, including the reporting of suspected adverse drug reactions to the Medicines and Healthcare products Regulatory Agency.

13.5 Retention

Clinical and dispensing records are retained for the periods required by law and by professional guidance, as set out in the Privacy Policy. Accordingly, your clinical record may be retained after closure of your account.

13.6 Your rights

Your rights of access, rectification, erasure, restriction of processing, portability and objection, and the means of exercising them, are set out in the Privacy Policy. Complaints concerning the processing of your personal data may be made to the Information Commissioner's Office at ico.org.uk.

13.7 Cookies

The Site uses cookies and similar technologies as described in the Cookie Policy.

14. INTELLECTUAL PROPERTY

14.1 Rightangled owns, or is licensed to use, the Site and all intellectual property rights subsisting in the Site and in the Content, save where otherwise stated. Such rights include copyright, trade marks, domain names, design rights, database rights and patents, whether registered or unregistered, in each case anywhere in the world.

14.2 You may view the Site and print or download extracts for your own personal and non-commercial use. You may not otherwise copy, reproduce, republish, adapt, distribute, or extract or re-utilise any part of the Site or the Content, nor create any database from it, nor use any trade mark of ours, without our prior written consent.

14.3 You must not remove, obscure or seek to circumvent any proprietary notice or security technology contained in or applied to the Site.

14.4 Save as necessary to access and use the Site in accordance with these Terms, no rights in the Site are granted to you.

15. SOFTWARE

15.1 Where software is made available for download in connection with the Site, its use is conditional upon your acceptance of the licence terms presented at the time of download. Where those terms are not accepted, the software may not be downloaded.

15.2 Such software is licensed for your personal and non-commercial use only. Unlawful use, including unauthorised reproduction or redistribution, is prohibited and may give rise to civil or criminal liability.

16. LIABILITY

16.1 Nothing in these Terms operates to exclude or limit any liability to the extent that such exclusion or limitation would be unlawful. In particular, no provision of these Terms excludes or limits liability for:

(a) death or personal injury caused by negligence, whether our own or that of our employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation;

(d) breach of the rights conferred upon you by the Consumer Rights Act 2015, the Consumer Protection Act 1987 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or

(e) any other liability which may not lawfully be excluded or limited.

16.2 Subject always to clause 16.1, we are not liable for:

(a) loss which was not reasonably foreseeable by you and by us at the time the contract was formed;

(b) loss caused by an event outside our reasonable control, as described in clause 17;

(d) loss suffered by a person acting otherwise than as a consumer.

16.3 Each entity is liable only in respect of the services which it supplies. Rightangled is responsible for the Site, order handling, customer service, logistics and the Diagnostic Services. Medetone is responsible for the Clinical Services, including clinical assessment, prescribing, the supervision of Prescribers, clinical governance and dispensing. Neither entity accepts liability for the acts or omissions of the other, and no provision of these Terms operates to exclude or limit the liability of the other. Where a Partner Pharmacy dispenses a medicine supplied to you, that Partner Pharmacy is responsible for its own dispensing activity.

16.4 The clinical assessment and any consultation conducted by a Prescriber constitute healthcare advice, given in accordance with the professional standards applicable to the Prescriber concerned. Other information and services supplied by us do not constitute medical advice and must not be relied upon in substitution for it.

16.5 Prescribers conduct assessments in accordance with the professional standards applicable to them, being the General Pharmaceutical Council's Standards for pharmacy professionals and its guidance for registered pharmacies providing pharmacy services at a distance, including on the internet, or the General Medical Council's guidance on remote consultations and prescribing, as applicable to the professional concerned.

16.6 Each entity maintains professional indemnity insurance appropriate to the services it supplies.

17. EVENTS OUTSIDE OUR CONTROL

Neither entity is liable for any failure or delay in the performance of its obligations arising from an event outside its reasonable control, including industrial action, failure of networks or systems, shortage in the supply of medicines, carrier failure, regulatory action, epidemic, flood, fire or accident. Where any such event affects your treatment, we will notify you and, where supply cannot be effected, refund you.

18. COMPLAINTS AND REGULATORY ESCALATION

18.1 Complaints are addressed under our internal complaints procedure and should be notified to us as soon as reasonably practicable.

18.2 Complaints should be directed as follows:

Subject matter of complaint	Addressee
The Site, an Order, payment, delivery or customer service	Rightangled — info@rightangled.com
Clinical assessment, a prescribing decision, a Prescriber, your treatment, or dispensing	Medetone — `info@medetone.com`, handled under Medetone's clinical complaints procedure and overseen by the Superintendent Pharmacist

18.3 Receipt of a complaint will be acknowledged within 3 working days, and a substantive response provided within 7 working days.

18.4 Where you remain dissatisfied following our response, you may refer the matter to:

(a) the General Pharmaceutical Council, in respect of the pharmacy, a pharmacist or a pharmacist independent prescriber: https://www.pharmacyregulation.org/raising-concerns;

(b) the General Medical Council, in respect of a registered medical practitioner: https://www.gmc-uk.org/;

(c) the Care Quality Commission, in respect of Rightangled's diagnostics and screening services: https://www.cqc.org.uk/;

(d) the Medicines and Healthcare products Regulatory Agency, in respect of a medicine or medical device, including the reporting of suspected adverse reactions under the Yellow Card scheme: https://yellowcard.mhra.gov.uk/;

(e) Citizens Advice, in respect of consumer rights: www.citizensadvice.org.uk or 0808 223 1133; and

(f) the Information Commissioner's Office, in respect of data protection: ico.org.uk.

19. VARIATION

19.1 We may vary these Terms from time to time. Where a variation materially affects your rights or an existing subscription, not less than 30 days' notice will be given to you by email and by prominent notice on the Site before the variation takes effect, and you may cancel without charge at any time before it does.

19.2 Variations which are minor, or which are required for legal, regulatory or patient safety reasons, may take effect immediately upon publication. The varied Terms will be published bearing a revised "last updated" date.

19.3 The Terms applicable to an Order are those in force at the time the Order is placed.

20. GENERAL

20.1 Third party rights. Save as provided in this clause, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of them. Medetone may enforce any provision of these Terms which confers a benefit upon it or allocates responsibility to it, and Rightangled may do likewise.

20.2 Assignment. We may assign or transfer our rights and obligations under these Terms to another member of the Group or to a third party, provided that your rights under these Terms are not adversely affected. Notice of any such assignment or transfer will be given to you. You may not assign or transfer your rights or obligations without our prior written consent.

20.3 Severance. Where any provision of these Terms is held to be unlawful, void or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

20.4 No waiver. No failure or delay in exercising any right under these Terms constitutes a waiver of that right, and no single or partial exercise of any right precludes any further exercise of it.

20.5 Entire agreement. These Terms, together with the documents incorporated by reference under clause 1.3 and any product-specific or service-specific terms, constitute the entire agreement between you and us in respect of their subject matter.

20.6 Notices. Notices to Rightangled shall be sent to info@rightangled.com. Notices to Medetone shall be sent to info@medetone.com. Notices to you shall be sent to the email address recorded on your account.

21. GOVERNING LAW AND JURISDICTION

21.1 These Terms, and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with them, their subject matter or their formation, are governed by and construed in accordance with the law of England and Wales.

21.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that nothing in this clause affects any right you may have, as a consumer resident in Scotland or Northern Ireland, to bring proceedings in the courts of that jurisdiction.

Last updated: 11t September 2026